Exchanges & Returns

Your satisfaction matters to us 🤍 We want every abaya to arrive exactly as you imagined it — and if it doesn't, we're here to help. Exchanges • You can exchange your abaya for another size or piece within 7 days of delivery. Returns • Ready-to-wear pieces can be returned within 3 days of delivery. • Refunds are made to the original payment method within 7 business days of receiving and inspecting the piece. Conditions for exchanges and returns • The abaya must be unworn, unwashed and in its original condition. • It must include its tags, original packaging and matching shayla, if any. • Please include your order number. Non-returnable items • Made-to-order or made-to-measure pieces. • Pieces altered at your request (shortening, taking in, additions). • Final-sale items, unless they are defective. Defects and errors • If your piece arrives with a manufacturing defect, or in a size/design other than the one you ordered, we will exchange it or refund it in full and cover the shipping. • Please let us know within 48 hours of delivery with clear photos of the piece. Shipping fees • For exchanges or returns that are not due to a defect, shipping is paid by the customer. How to request an exchange or return 1. Contact us on WhatsApp +967781519343 or at alkawkabahabaya@gmail.com 2. Send your order number, the reason and a photo of the piece. 3. We'll send you the return details and follow up with you until it's complete.